Refund And Returns Policy

Effective Date: December 6, 2025

TyreXperts is committed to ensuring customer satisfaction. This policy outlines the conditions under which refunds, exchanges, or returns are accepted.

1. Eligibility for Returns

A product may be eligible for return or exchange if:

It is defective or damaged upon delivery
The wrong item was delivered
The item does not match the description provided
It is unused, unmounted, and in its original packaging

Returns must be reported within 48 hours of delivery.

2. Non-Returnable Items

The following cannot be returned:

Used or mounted tyres
Oils once the seal is broken
Batteries that have been installed
Custom orders or special-request items
Items damaged through misuse or poor handling

3. Refund Process

Once a return is approved:

Refunds are processed within 3–5 business days
Refunds are made via the original payment method or M-Pesa
Delivery fees are non-refundable unless the error was on our side

4. Exchanges

If you prefer an exchange:

We will replace the item with the correct or defect-free product
Additional delivery charges may apply depending on your location
Exchanges are subject to stock availability

5. Delivery & Pay on Delivery Conditions

Same-day delivery is available within Nairobi.
Pay on Delivery applies within Nairobi only.
For locations outside Nairobi, payment details will be shared and must be completed before dispatch by courier.
Delivery fees vary based on location.
Orders above KES 50,000 qualify for free delivery countrywide.

6. Returns Due to Customer Error

If a customer orders the wrong size or product:

The item must be unused and in perfect condition
Return or exchange is subject to a restocking charge
Customer covers the delivery/collection cost