Privacy Policy

Effective Date: December 6,2025
Company: TyreXperts, Ngara Road, Opposite National Oil, Nairobi, Kenya

TyreXperts is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with us online or visit our workshop.

1. Information We Collect

We may collect the following information:

a) Personal Information

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Vehicle details (for service purposes)

b) Transaction Details

  • Items purchased

  • Payment information (processed securely and never stored in full)

  • Delivery instructions

c) Website & Digital Data

  • Browsing behaviour

  • Device type

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process orders and arrange deliveries

  • Provide customer support

  • Improve our services and product offerings

  • Send order updates, invoices, or important notifications

  • Verify payment details where necessary

We do not sell, rent, or trade your personal information with third parties.

3. Sharing of Information

We may share limited information with:

  • Delivery couriers for dispatch

  • Payment processors for secure payments

  • Service partners for vehicle-related work (only when needed)

All third parties are required to maintain confidentiality and secure handling of your information.

4. Data Security

We implement strict security procedures to protect your data from:

  • Unauthorized access

  • Misuse

  • Loss or alteration

Payment details are processed through trusted platforms and are never stored in full by TyreXperts.

5. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections to any inaccurate information

  • Request deletion of your data where legally applicable

  • Opt out of promotional communication

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though some features may become limited.

7. Contact Information

For any concerns or requests about your data, reach us at:
Email: [email protected]
Phone: +254 742 337 769